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FAQs & TIPS

Everything You Need to Know About Ebb®.

Get answers to frequently asked questions and discover tips to get the most out of using your Ebb.

How does CoolDrift® work?

Our innovative, proprietary, science-based solution addresses the root cause of sleeplessness by reducing activity in the frontal cortex of the brain. Imaging research and clinical studies conducted by internationally recognized sleep specialist, Eric Nofzinger, MD, demonstrated that precise, constant cooling of the forehead calms the Racing Mind, making it easier to fall asleep naturally and enter more deep, restorative sleep through the night.

Can’t I just use an ice pack?

CoolDrift is the only product proven to cool the forehead to a precise temperature range, reducing racing thoughts and promoting the natural onset of sleep. An ice pack is not effective in that it’s both too cold and cannot maintain its cool consistently through the night.

Has CoolDrift been clinically tested?

Three independent clinical studies were conducted in seven prestigious sleep centers across the U.S. on more than 340 individuals, over 6,500 research nights, to demonstrate the safety and effectiveness of the precise cooling. In the primary randomized controlled trial, participants used CoolDrift technology for multiple nights in a sleep lab and were assessed by Polysomnographic recordings analyzed by sleep clinicians. The innovation’s precise cooling produced improvements in the ability for participants to fall asleep and enter deeper, more restorative sleep faster. Participants experienced no significant side effects.

How to Get CoolDrift

How long do I have to try CoolDrift products risk free?

The CoolDrift sleep system can be returned for any reason within 60 days from purchase when purchased new directly from the Ebb website. The reconditioned model does not include the 60 day return period. When purchased from other retailers, their standard return policy applies.

How can I order CoolDrift?

You can order CoolDrift by calling (800) 381-1145 (MON-FRI 8AM-5:30PM EST) or online at www.ebbsleep.com/product/ebb. We ship orders to all U.S. states.

Can I finance the purchase of CoolDrift?

Yes. Affirm is our third-party financing service that allows you to pay over time for your Ebb device. You can finance Ebb for as low as $30 a month over 12-months at 0% APR. Eligibility is subject to credit check and approval. Rates could vary depending on creditworthiness. You can pre-qualify on our website or visit Affirm.com for more information. Payment will be made to Affirm.com directly through an online account set-up when you complete your purchase at EbbSleep.com.

Can I buy CoolDrift if I live outside of the US?

CoolDrift is available for purchase in select countries outside of the United States. Contact customercare@ebbsleep.com to find out if it is available in your country.

Getting Started

Will I experience results the first time I use CoolDrift?

Many of our users have reported success on the very first night. Others need some more time to adjust. For best results, we recommend that you spend at least 14 nights with it to get settled in with it and give it time to improve your sleep.

What temperature setting should I start with?

All temperature settings are validated to be effective and should be chosen for your comfort. For CoolDrift Versa, we recommend starting on setting #3 then adjusting for comfort (setting 1 is the least cold and setting 5 is the coldest). For CoolDrift Luxe, we recommend starting with temperature setting P7 (P1 is the coolest setting and P10 is the warmest). It can take up to 10 minutes for CoolDrift Luxe to reach the set temperature.

General Questions

Can I control the temperature?

Yes, CoolDrift’s temperature range can be customized for individual preference. CoolDrift Versa has 5 temperature setting options and CoolDrift Luxe has 10.

What is the best temperature setting? Is colder better?

All settings will help to promote the natural onset of sleep, so choose a temperature that is most comfortable for you.

Can I change sleeping positions during the night? Can I sleep on my stomach?

The CoolDrift products can accommodate any sleeping position. However, if you are a frequent stomach sleeper, CoolDrift Luxe may be better suited for that due to its slim, wrap-around design.

Returns

How can I return CoolDrift?

If for any reason you wish to return CoolDrift, please call (800) 381-1145 (MON-FRI 8AM-5:30PM EST). We would be happy to assist you.

Do I have to pay for return shipping?

When purchased directly through the Ebb website, you do not have to pay return shipping. We will provide you with a prepaid FedEx shipping label and instructions to make the return process hassle-free. When purchased through another retailer site, their return policy applies.

Warranty & Service Life

Does CoolDrift come with a warranty?

Yes, Ebb comes with a standard one-year warranty to cover the cost of repair or replacement of the product if the product fails under normal use conditions. This warranty does not cover damage caused by accident, misuse, abuse, negligence, alteration, failure to use or maintain Ebb under conditions of normal use and in accordance with the terms of the product literature, and other defects not related to materials or workmanship. This warranty does not apply to any product that may have been repaired or altered by anyone other than Ebb Therapeutics. This warranty does not apply to accessories or replaceable parts such as the fabric.

Replenishment

Are there any ongoing costs for CoolDrift?

To ensure that your CoolDrift Luxe functions properly, the fluid cartridge will need to be replaced every 2-4 months ($29). Replace the ComfortBand every 6 months or as needed based on normal wear and tear ($69).

CoolDrift Versa has replaceable fabric parts (Comfort Layer $15 and Headband Straps $25) that should be replaced when there is wear and tear.

Where can I purchase replacement items?

You can order replacement items on our website at www.ebbsleep.com/product/ebb or by calling (800) 381-1145 (MON-FRI 8AM-5:30PM EST)

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Try CoolDrift for 60 Nights

Purchase with confidence. Try CoolDrift for 60 nights to confirm it’s the solution you’ve been searching for.