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The Ebb® Guarantee

Ebb® is on a mission to improve your days by giving you back control of your sleep.

Ebb was founded with a purpose to find a natural, effective solution to sleep. We know sleep is a powerful, positive force for wellness. We are committed to helping you get control of your sleep, safely and without drugs, for a healthier and more productive life. We have full confidence in our effective, drug-free solution and are committed to making sure you are satisfied. We are committed to our customers and customer service and promise to make the purchase experience great.

Dr Eric Nofzinger,
Founder and Chief Medical Officer

Our Promise

Shop With Confidence

60-Night Risk-Free Guarantee

We want you to be confident in your purchase, so we offer 60 nights to confirm CoolDrift™ is the solution you are searching for. If you are not satisfied for any reason, send it back to receive a refund of the purchase price. All customers are eligible for one new CoolDrift system trial, reconditioned sleep system does not qualify for a trial offer.

If you purchased your CoolDrift from anywhere other than EbbSleep.com, you will need to work with that retailer to coordinate a return based on their independent return policy.

Returning your CoolDrift is simple. We ask that you email us at customercare@ebbsleep.com or call 800-381-1145 to request your return label. We will provide a free shipping label for you to send the CoolDrift back to us. Once the return is received we will issue a refund back to the original form of payment.

12 Month Warranty

Your sleep is secure with Ebb. Decades of research and innovation have gone in to designing your CoolDrift. We want you to know that your system is designed to last. We offer a 12 month limited warranty on all sleep systems, if you have an issue simply email us at customercare@ebbsleep.com or call 800-381-1145.

Free and Fast Shipping

All orders are shipped free – even accessories! Orders typically arrive in 3-5 business days.

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100% RISK FREE

Try CoolDrift for 60 Nights

Purchase with confidence. Try CoolDrift for 60 nights to confirm it’s the solution you’ve been searching for.