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Orders placed before 3PM EST will be shipped same day via UPS ground. Otherwise they will ship next day. Our typical shipping time is 3-5 business days. You will receive an email within 24-hours of your order with tracking information.

You may cancel an order any time prior to shipment.

Unless otherwise set forth on the Site, you may return any new Product, excluding refurbished Product, within the first 60 days after your receipt of that particular Product, provided that the Product is located in the United States (not including US territories), and subject to the conditions described below. Refunds will be issued in the form of the original payment. If you purchased the Product using an offer code or gift code, the dollar value of any offer code will not be refunded or credited back if any or all of the merchandise is returned.

Return Procedure:

Return shipping is free, provided that the Product being returned is located in the United States (not including territories). Refunds will be issued in the form of the original payment. Please follow the instructions below to return your Product.

If you want to return your Product within the first 60 days after your receipt, please call (800) 381-1145 or email We will provide you with a prepaid shipping label and instructions to assist your return. Please retain your original box and packaging, affix the shipping label to the outside of the box, and drop off the box at your nearest FedEx location.

Return Conditions:
The following conditions also apply to product returns:

  • Refurbished product may not be returned for a refund.
  • Products must be in salable condition to be eligible for return (e.g., no physical damage).
  • You may return a maximum of one (1) Ebb Product per initial order, validated by a customer name or shipping address.
  • If you return your Ebb within the 60-night risk free period, you (or your shipping address)
    will not be eligible for additional 60-night risk free offer on subsequent orders.


Risk of loss and title for Products purchased from Ebb pass to you upon delivery of such Products (by Ebb or our manufacturer/distribution partner) to the carrier. You are responsible for filing any claims with carriers for damaged or lost shipments.